Shipping Policy

At Fastfits, we aim to deliver your gym wear safely, efficiently, and on time. This Shipping Policy explains our delivery process for orders within South Africa and for international customers.

1. Order Processing Time

1. Orders are processed within 1–3 business days after payment confirmation
2. Orders placed on weekends or public holidays are processed on the next business day
3. You will receive an order confirmation and shipping notification via email

2. Shipping Within South Africa

Delivery Options

1. Standard Delivery
2. Express Delivery (where available)

Estimated Delivery Time

1. Standard Delivery: 2–5 business days
2. Express Delivery: 1–3 business days

Delivery times may vary depending on location and courier service.

3. International Shipping

Fastfits offers international shipping to selected countries worldwide.

Estimated Delivery Time

1. International Delivery: 5–15 business days (depending on destination)

International delivery timelines may be affected by customs clearance, local courier services, and public holidays.

4. Shipping Rates

1. Shipping fees are calculated at checkout based on delivery location and order weight
2. Any applicable taxes, customs duties, or import fees for international orders are the responsibility of the customer

5. Order Tracking

1. All orders include tracking information
2. Tracking details will be sent via email once the order is dispatched
3. Customers are responsible for monitoring their shipment status

6. Customs, Duties & Taxes (International Orders)

1. International shipments may be subject to customs inspections
2. Customs duties, taxes, and import fees are determined by the destination country
3. Fastfits is not responsible for these additional charges

7. Incorrect Address & Failed Delivery

1. Customers are responsible for providing accurate shipping information
2. Fastfits is not liable for delays or losses due to incorrect addresses
3. Orders returned due to failed delivery may be subject to re-shipping fees

8. Delays & Delivery Issues

While we strive to meet estimated delivery times, Fastfits is not responsible for delays caused by:

1. Courier service disruptions
2. Customs clearance delays
3. Weather conditions or natural disasters
4. Public holidays or unforeseen circumstances

9. Lost or Damaged Shipments

1. If your order arrives damaged, please contact us within 48 hours of delivery with clear photos
2. If a shipment is confirmed lost by the courier, Fastfits will assist with a replacement or refund

10. Partial Shipments

In some cases, orders may be shipped in separate packages. Customers will be notified if this occurs.